Job Description

Who you are:  

We’re looking for an intelligent, confident, organized and thoughtful individual who exemplifies USHG’s core Family Values of hospitality, excellence, entrepreneurial spirit, and integrity. The ideal candidate thrives in a fast-paced, non-stop environment, is adept at prioritizing tasks, possesses excellent communication skills both with guests as well as colleagues, loves solving problems, building long-lasting relationships, and creating positive outcomes. The ability to be strategic, flexible, proactive, calm under pressure, resourceful and efficient is in your DNA. Superior verbal and written communication skills, strong decision-making ability, sense of urgency, empathy and attention to detail is essential. 

What you’ll do:

• Consistently support a culture of Enlightened Hospitality. 
• Operate within a reservations department that delivers enlightened hospitality and excellent service at all times. 
• Possesses and exhibits the drive to provide exceptional customer service. 
• Act as the reservations liaison between the guest and Maitre d’ for all full-service restaurants at USHG. 
• Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests to deliver Enlightened Hospitality. 
• Exhibit professionalism when speaking to guests and communicating information. 
• This position is in person only (not remote) 

What we need from you:

• Experience in a front of house role in a hospitality business preferred 
• Customer Service 
• Conflict Resolution 
• Attention to detail 
• Professional, articulate, and punctual. 
• Knowledge of Reservation Software (SevenRooms, Resy, OpenTable, etc.)
• Understanding of Microsoft Office (Excel, Word, Outlook, etc) 
• Full-time flexible hours (able to work days, nights, weekends, holidays) 

What you’ll get from us:

• Hourly rate of $23/hr 
• Comprehensive Medical, Dental, and Vision insurance
• Paid Time Off to support you with an active life outside of work
• Paid Parental Leave
• 51% dining discount throughout the USHG family of restaurants
• Flexible Spending Options (health care, dependent care, transit & parking)
• Employee Assistance Program to support overall mental wellbeing
• Exclusive access to primary care, mental health, and other healthcare services
• Matched 401(k) to help you invest in your future
• Generous Employee Referral Program
• Access to the USHG HUGS Employee Relief Fund

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.  

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