Job Description

Job Description – Order Entry Pharmacy Technician

Job Title:                              Order Entry Certified Pharmacy Technician I

Department:                        Order Entry

Reports to:                          Order Entry Supervisor

Job Status:                          Full time – Non-Exempt

Job Summary/Objective

This position is fully remote but must reside near Sioux Falls, South Dakota or Louisville, Kentucky. The major function of this position is to provide an efficient and accurate prescription service to our patients.  The duties of an Order Entry Pharmacy Technician establishing orders and completing the data entry of the prescription information utilizing Guardian computer system and routing them to the correct department, communicating with our patients, Doctor’s offices and third party vendors. Must work well with other departments to ensure medications are shipped in a timely, efficient manner. 

Key Responsibilities

·         Performs data entry using word processing, spreadsheet or database commands and formats material as required.

·         Process all new incoming prescription orders according to the provider’s written instruction and be fluent in Guardian operating systems.

·         Verify insurance coverage information and update doctor demographic and license information.

·         Load new patient information into the system and update existing information.  Verify and update patient shipping address.

·         Perform processing of prescription orders with accuracy and efficiency according to specific plan guidelines and departmental standards.

·         Communicate with front end partners and all pharmacy staff in an effective, professional manner.

·         Learn new functions as accounts are added and as job responsibilities change.

·         Work toward team goal of all queue levels meet KPIs.

·         Consult with team lead for assistance on any discrepancy or utilize the pharmacist clarification queue for prescription clarification issues.

·         Proficient at entry level programs and developing skills in intermediate programs.

Critical Skills

• Patient Focus.

·         Utilize and understand Guardian Rx computer system.

·         Must be familiar with drug names and products.  Understand the refill process and refill quantities available to the patient.

·         Problem Solving/Analysis.

·         Adept time management is a must.

·         Communication Proficiency.

·         Aptitude to focus on the task at hand with little to no disruption.

Qualifications

·         NPTCB

·         Ability to obtain a Pharmacy Technician License through State Board of Pharmacy in dispensing states . This includes meeting all educational, training, and certification requirements as mandated by the state board of pharmacy.

·         Knowledge of medical terminology and pharmacy abbreviations

·         One year of relevant work experience.

·         High School diploma or GED required

·         Typing skills of (30-50 wpm) required.

·         Basic math skills.

·         Basic Computer Skills.

·         Demonstrate professionalism, courtesy and discretion in dealing with fellow employees, patients, Doctor’s offices and business partners.

·         Must maintain current efficiencies required per department while maintaining acceptable accuracy levels.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

Ability to sit at a computer terminal for an extended period of time.

This is a fully remote position that requires sufficient internet connectivity to conduct business

Supervisory Responsibility

This position has no supervisory responsibilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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