Job Description

Job Title: Computer Support Technician

Location: District of Minnesota

• Primary: Minneapolis, MN
• Secondary: St. Paul, MN

Duration: Long Term Contract

Position Overview:

The Computer Support Technician provides technical support to meet the information management needs of the U.S. Attorney's Office. Under the direction of the IT Systems Manager and Specialist, the technician supports networked systems and ensures the availability, functionality, and security of IT systems and data.

Key Responsibilities:

IT Systems & Network Support

• Configure, install, test, and maintain desktop/laptop systems, peripherals, and networked devices
• Perform quality assurance, diagnostics, and implementation of upgrades and patches
• Support Microsoft SQL Server and web-based applications

Customer Support

• Provide end-user assistance, including troubleshooting, training, and issue resolution
• Install and configure hardware/software for desktops, laptops, and mobile devices
• Maintain inventory and manage asset tracking

Security & Data Integrity

• Ensure confidentiality, integrity, and availability of systems and data
• Support cybersecurity efforts, including security compliance and user access controls
• Maintain intranet/internet pages by updating content and ensuring functionality

Litigation & Case Management Support

• Assist in planning and supporting litigation tools and case management systems

Required Knowledge & Competencies:

• Systems Integration: Understanding of IT components and performance optimization
• Operating Systems: Proficient in installing and maintaining modern OS environments and device interoperability
• Security & Recovery: Experience with security tools and troubleshooting methods to ensure high availability
• Web Support: Ability to convert content for intranet/internet, validate links, and resolve errors
• Performance Tuning & Database Management: Knowledge of tools and techniques to improve system performance

Qualifications:

Education:

• Post-high school education required

Experience:

• Hands-on IT-related experience demonstrating proficiency in:
  • Attention to Detail : Thorough and conscientious work habits
  • Customer Service : Ability to assess and resolve end-user needs
  • Problem Solving : Analyze, evaluate, and recommend effective solutions

Experience may be gained through employment or intensive IT training (e.g., certifications).

Clearance & Background Requirements:

• Must pass a DOJ background investigation and receive at least a Minimum Background Investigation (MBI) waiver
• Must meet DOJ Residency Requirements (3 of the last 5 years in the U.S. or federal service overseas)
• Must be a U.S. Citizen

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