Job Description

Call Center Operator Job ID 214767 Posted 09-Apr-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Santa Clara - California - United States of America **About the Role** As a CBRE Call Center Operator, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. **What You'll Do** Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries, complaints and concerns. Advance, as vital. Handle a large quantity of calls while maintaining accuracy and customer satisfaction. Respond and follow up on an abundance of emails regarding customer inquiries. Maintain detailed and accurate records of all customer interactions in the system. Participate in regular training sessions to stay updated on product knowledge, policies, and standard processes. Update company systems, customer service databases, and spreadsheets. Follow company policies and procedures to ensure compliance with quality and service standards, under close supervision. Assist with data tracking, generating usage reports and providing other adhoc reports as needed. Suggest improvements to existing processes and solutions to improve the efficiency of the team. Support special projects, campaigns and events as needed. Impact through clearly defined duties, methods, and tasks are described in detail. Use existing procedures to tackle straightforward problems while having a limited opportunity to exercise discretion. Lead by example and model behaviors that are consistent with CBRE RISE values. **What You'll Need** High School Diploma or GED, associate or bachelor's degree preferred. 3+ years of experience in a customer service or call center environment. Ability to follow basic work routines and standards in the application of work. Familiarity with troubleshooting basic technical issues and providing step-by-step guidance. Exceptional verbal and written communication skills with strong focus on active listening and empathy Solid understanding of Microsoft Office Suite and Call Center software. Strong organizational skills with an inquisitive mentality. Ability to work in a fast-paced environment and remain calm under pressure. Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups. Flexible schedule, including availability in the evenings and weekend shift when needed. **Why CBRE?** When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values - respect, integrity, service, and excellence - and we value the varied perspectives, backgrounds, and skills s of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential! **Disclaimers** + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Call Center Operator position is $24.04 per hour and the maximum salary for the Call Center Operator $28.85 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more ( CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Job Tags

Hourly pay, Full time, Work at office, Visa sponsorship, Flexible hours, Shift work, Weekend work, Afternoon shift,

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